UK Head Office
- Serious Injury Helpline
- 20 Kennedy Street
- M2 4BY
Serious Injury Helpline is a trading name of BB Legal Limited registered in England and Wales under number 07301278. The registered office of the company is 20 Kennedy Street, Manchester, M2 4BY.
BB Legal Ltd is authorised and regulated by the Solicitors Regulation Authority. Use the following link www.sra.org.uk/handbook for online access to the current professional rules applicable to solicitors.
VAT registration number: 155 9317 47.
ABOUT OUR PEOPLE
We use the word ‘partner’ to refer to a shareholder or director of the company or an employee or consultant who is a lawyer with equivalent standing and qualifications.
A list of directors is available for inspection at the company’s registered office, together with a list of designated partners.
ABOUT OUR SERVICE
The information below about our service is intended for clients and prospective clients.
Your Agreement with BB Legal Ltd
If we are going to represent you, the following information will be provided to you in writing at the outset:
- a statement about the work we will do for you;
- information about how we will provide our service;
- terms and conditions that apply to our contract with you;
- the price we will charge and how our costs are to be paid.
Help and Information
If you require further information about our agreement with you or about the service you can expect from us, you should contact the person with day-to-day responsibility for your work.
We are confident that we will provide a good service, but on rare occasions things can go wrong. If that happens, we encourage you to raise the issue with the person acting for you as soon as possible, because our priority is to put the problem right if we can.
If that is not possible, contact our Client Services Team:
- by to email@example.com
- by post – 20 Kennedy Street, Manchester, M2 4BY
- by telephone – 0161 238 5634.
We have a complaints policy, which is available on request.
We are insured in respect of professional liability arising out of our activities in England & Wales by Axis Specialty Europe Plc.
If you need to contact our insurers, we recommend that you first contact our Client Services Team (see contact details above), who can ensure that your enquiry is directed to the appropriate person. However, the insurer may be contacted by addressing your communication c/o Hera Indemnity Limited, 68 Lombard Street, London, EC3V 9LJ.
European Commission Online Dispute Resolution
If you have any dispute regarding any service you bought from us online, we encourage you to raise the issue with the person acting for you as soon as possible, because our priority is to put the problem right if we can. Alternatively, contact our Client Services Team using our email address: firstname.lastname@example.org
If we are unable to resolve your concerns, we will explain your right to access independent dispute resolution services.
The EU ODR platform may be accessed by following this link: https://webgate.ec.europa.eu/odr/main.
Calls to our offices may be recorded for training and monitoring purposes:
- in order to assess compliance with regulatory requirements
- to assess that quality of our service
- to detect unauthorised use
- to establish the existence of facts.
The following brands are trading styles used by BB Legal Limited: Birchall Blackburn Law, Kevill Kirkham & Grayson, Paul Watson & Co, Clarkson Penhale, National Asbestos Helpline, National Mesothelioma Helpline, EQ Legal, Serious Injury Helpline.